Return Policy

Return & Refund Policy
Senova Home
Effective Date: October 2025
Email: support@senovahome.co.za
Website: senovahome.co.za

At Senova Home, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return if:

  • The item is defective, damaged, or incorrect

  • The request is made within 7 days of delivery

  • The item is unused, in original condition, and in original packaging

Items that do not meet these conditions may not be eligible for a return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, worn, or damaged after delivery

  • Products without original packaging

  • Clearance or sale items (unless defective)

3. Return Process

To initiate a return:

  1. Email support@senovahome.co.za

  2. Include your order number, reason for return, and clear photos (if applicable)

  3. Our team will review and provide return instructions

Returns must be approved before sending any items back.

4. Refunds

  • Once your return is received and inspected, we will notify you of the outcome

  • Approved refunds are processed within 5–10 business days

  • Refunds will be issued to your original payment method

5. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect

If you need an exchange, contact us and we will arrange a replacement.

6. Return Shipping Costs

  • If the return is due to our error (defective, damaged, or incorrect item), we will cover the return shipping cost

  • If the return is for any other reason, the customer may be responsible for return shipping fees

7. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

8. Cancellations

  • Orders can only be cancelled before they are shipped

  • Once dispatched, orders cannot be cancelled and must follow the return process

9. Contact Us

For any return or refund queries, contact us:
📧 support@senovahome.co.za
🌐 senovahome.co.za